Terms and Conditions
Terms and Conditions
These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a binding contract between Green Hiker Treks & Expedition (P) Ltd and you for the services provided by Green HIker Treks and Expedition (P) Ltd and set out the basis of your relationship with Green HIker Treks and Expedition (P) Ltd.
By booking with us and paying the non-refundable 30% deposit per passenger for all trips, you acknowledge that you have read and understood and that you agree to be bound by these Booking Conditions. Acceptance of your booking will be confirmed in writing to you and a contract comes into existence on the date shown on your confirmation email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with our staffs.
PRICES AND VALIDITY
Green Hiker Treks & Expedition (P) Ltd will do everything with in our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (except when otherwise stated), passport and visa fees (except when otherwise stated), travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.
CANCELLATION BY YOU
If you wish to cancel all or any part of your booking, notification of cancellation must be made to Green Hiker Treks and Expedition (P) Ltd in writing. The date of the cancellation is the date on which written notification is received by Green Hiker Treks and Expedition (P) Ltd. Days before departure Charge applicable as follows, per person:
Between 30 and 15 days - loss of 50% of total booking cost
15 days or less - loss of 100% of total booking cost
Cancellation fees for air tickets issued by or on behalf of Green Hiker Treks and Expedition (P) Ltd will apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you purchased.
If you do not pay the balance of your total booking cost at least 14 days prior to departure, your booking may be terminated and you will lose your deposit. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
You will bear all the expenses of the boarding and lodging in times of unforeseen situations like flight cancellation on account of bad weather or unavailability of the transportation services due to strikes or natural calamities.
If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
Adequate and valid travel insurance is compulsory for all Green Hiker Treks and Expedition (P) Ltd travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Green Hiker Treks and Expedition (P) Ltd also recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Green Hiker Treks & Expedition’s employees. Green Hiker Treks and Expedition (P) Ltd reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
PASSPORT AND VISAS
It is your responsibility that you carry a valid passport and have obtained the appropriate visas when traveling with Green Hiker Treks and Expedition (P) Ltd. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.